Frequently asked questions

SentiGrow is a business operations consultant who also builds and runs the systems that make the improvements stick. Instead of handing over a report and walking away, we design the bespoke CRM/ERP or automation, build it, host it, and keep improving it — so the recommendation and the delivery come from the same place.

The discovery call and initial scoping are free. Bespoke system builds start from £12k, with the live, managed service from £800/month. Automation projects inside your existing tools are scoped and priced individually, often for less. Every build is priced against the admin cost and return it should generate, not a generic day rate.

Off-the-shelf tools force your business into their workflow and charge per seat, forever. Customising platforms like HubSpot or Salesforce to properly fit typically costs several times more than a bespoke build on an open-source core like ERPNext. A bespoke system fits how you actually work, with one predictable monthly fee.

SentiGrow does. Your system runs on a dedicated private server which we host, secure, support and continuously improve as part of the monthly service — you get a system that keeps getting better without hiring an IT function.

Yes. If you're invested in Microsoft 365, Google Workspace or an existing CRM, we build automations and integrations inside your current stack — Power Apps, Workspace scripts and connections between the tools you already pay for.

We work with UK SMEs with 5-50 employees, particularly founder-led and operations-led businesses in the service sector. Typical clients include consultancies, agencies, trades businesses and professional services firms.

Discovery and scoping typically take 1-2 weeks. Builds are delivered in stages so quick wins land early, with most projects seeing initial results within 4-8 weeks — full bespoke systems can take longer depending on scope.

We work flexibly. Most discovery and planning work can be done remotely, but we're happy to work on-site for workshops, team training and implementation phases. We're based in North West England and work with businesses across the UK.

We specialise in service-based businesses: consultancies, agencies, trades companies, professional services firms and businesses that process high volumes of enquiries, quotes, jobs and invoices. The common thread is operations that rely on workflows and systems rather than manufacturing or physical products.

Minimal disruption is a core principle of how we work. We implement changes incrementally, prioritise quick wins, and work alongside your team rather than imposing changes from outside. Most clients find the process energising rather than disruptive.

That's exactly what the free discovery call is for. We'll have an honest conversation about your situation and help you understand where the biggest opportunities lie. There's no obligation to proceed further.